Refund policy

Thank you for shopping at Stepigoo. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our policy provides a straightforward process for returns and exchanges.

Our 30-Day Return & Exchange Policy

You may request a return or an exchange within 30 calendar days from the date you received your order. Please read the conditions below to ensure your item is eligible.

Conditions for a Return or Exchange

To be eligible, your item must meet the following requirements:

  • The product must be in its original, unused, and clean condition.
  • The product must be free from any stains, signs of wear, or damage caused by the customer.
  • The item must be securely repackaged for return shipping to prevent damage. While original packaging is preferred, a suitable alternative that protects the item is acceptable.

Please note that we reserve the right to refuse returns that do not meet these conditions.

How to Start a Return or Exchange (3-Step Process)

Step 1: Request Approval

To initiate a return or exchange, please email our support team at support@stepigoo.com. In your email, please include:

  • Your Order Number.
  • The reason for the return/exchange (e.g., wrong size, change of mind).
  • If the item is damaged or incorrect, please attach clear photos.

Step 2: Ship the Item Back

Once your request is approved, we will provide you with the return shipping address and instructions. You are responsible for the cost of return shipping and can choose your preferred shipping carrier. We recommend using a trackable shipping service.

Step 3: Inspection and Processing

Upon receiving the returned item, our team will inspect it within **3 business days** to ensure it meets our conditions. We will notify you via email once the inspection is complete.

  • For Refunds: If approved, your refund will be processed to your original payment method within 1-2 business days.
  • For Exchanges: If approved, we will ship your replacement item.

Damaged or Incorrect Items

If you received a product that was damaged, defective, or not what you ordered, please contact us immediately. In these cases, we will cover the cost of return shipping and ensure a replacement or full refund is processed promptly.

Thank you for your understanding. If you have any questions, feel free to contact us at support@stepigoo.com.