Shipping policy
Thank you for shopping at Stepigoo. Each of our products is uniquely made-to-order to ensure the best quality. Please read our shipping policy carefully to understand our fulfillment process.
1. Order Processing and Production
- Production Time: Each item requires 3-5 business days (Monday - Friday) for production.
- Payment Processing: The production process will begin after your payment has been successfully received and processed.
Total Delivery Time = Production Time (3-5 days) + Transit Time (see table below).
You will receive another notification email with a tracking number once your order has been shipped.
2. Shipping Rates & Delivery Estimates
We offer a standard shipping option for all our customers. Your shipping charges will be calculated and displayed at checkout.
| Destination | Estimated Transit Time | Shipping Cost |
|---|---|---|
| United States | 3 - 4 business days |
$9.99 USD Free shipping on orders $160 USD and up |
| Canada | 2 - 3 business days |
$21.99 CAD FREE Express shipping on orders $220 CAD and up |
| United Kingdom | 6 - 12 business days |
£11.99 GBP Free shipping on orders £120 GBP and up |
| Australia | 6 - 12 business days |
$24.99 AUD Free shipping on orders $250 AUD and up |
| New Zealand | 6 - 12 business days |
$27.99 NZD Free shipping on orders $280 NZD and up |
3. Customs, Duties, and Taxes
Important Note: For international orders, the recipient (customer) is solely responsible for all import taxes, customs duties, and fees levied by the destination country.
These fees are not included in our product or shipping prices. Stepigoo has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing your order.
4. Shipment Tracking
Once your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system.
5. Incorrect Address and Delivery Failures
Please ensure that your shipping information is completely accurate before finalizing your order. Stepigoo is not responsible for delivery failures due to incorrect information provided by the customer.
In the event that we make an error during the processing of your order, we will take full responsibility and resend the original order at no additional cost to you.
Should you have any other questions, please do not hesitate to contact us at: support@stepigoo.com.